As understood from the name, rental software assists entrepreneurs in launching online rental businesses, and these businesses are generating a lot of attention all over the globe. They are not only being preferred by tourists and travelers but also by permanent residents and citizens. To put it in perspective, there are a lot of reasons why people prefer to rent out things.
To begin with, we have the cost-effectiveness of renting. If there’s a one-time usage item then rent it over buying. For example, outdoor equipment that people don’t require on a regular basis, or even halloween costumes. Thus, renting them out makes more sense over buying. Even if you are staying in a city for a month or two, it is better to rent out a car. For those who are reluctant to buy high-maintenance products, renting is again an option as then all maintenance issues are handled by the rental provider.
In B2B scenarios also, business owners prefer to rent out trucks, workstations, AV equipment, furniture and more. So, there’s a clear scope in launching a rental business but how do you do so? There are many popular rental software in the market, Booqable is a very popular one, whose name you also might have heard. However, in this blog, we are going to inform you about a powerful Booqable alternative that you should definitely consider once before paying for Booqable.
Yo!Rent – Booqable Alternative with Impressive Features
Yo!Rent is a self-hosted and powerful online rental software. Being a self-hosted solution, it is more secure than Booqable as it leaves the choice of server to you. Not to mention, by not being hosted on a shared server, it makes your business less susceptible to cyber attacks.
Adding on, Yo!Rent is available at a one-time cost that can be split into flexible payment methods. There are also no ever-lasting monthly recurring costs involved, which makes Yo!Rent a highly cost-effective solution in the long run. Thus, it is best suited to your requirements if you want a solution that you can use for years with no troubles.
Some features of Yo!Rent are:
- Rental security management
- Rental add-ons
- Late cancellations and returns
- Product comparison
- Product inspection
- Rental buffer period
- Request for Quote module
- Agreement management and eSign
- Tiered pricing
- Abandoned cart management
- Map view listing
- Rent plus sell
- Theme management
- Order management
- Inventory management
- Tax management
- Discount coupon management
Apart from these, Yo!Rent has many essential rental business features that are not present in Booqable.
1. Unlimited Admin Accounts
Where Yo!Rent offers unlimited admin accounts to business owners, Booqable has a limit of 15 admin accounts and that too in its highest package. In the base and second base package, you only get 3 and 5 admin accounts respectively.
Having unlimited admin accounts is required to support your business growth. For example, when your business will transition from startup to enterprise level, you will require more and more employees to manage your business.
Yo!Rent’s unlimited admin accounts help you easily manage your online rental business at all stages of growth. Moreover, Yo!Rent also has 90+ roles and permissions, meaning you can create different teams for order management, returns management, inventory management, platform management, marketing and support.
2. Rental Buffer Period
On the return of the product(s), the business owner needs time to prepare the product for the next order. In this time, the owner basically looks for any damages, unexpected wears and tears, and surface polishing requirements. Till the product is ready to be rented again, it cannot be added back to the inventory.
In other rental software, a returned product is needed to be manually added into the inventory. But in Yo!Rent, you can simply set a rental buffer period. This period will start on the return of the product and after the end of the period, the product will be automatically added back to the inventory.
3. Product Inspection
Similar to the rental buffer period, Yo!Rent also gives a product inspection period to the customer. On the delivery of the product, the customer can inspect the product and look for any damages. In case of damages, the customer gets the following three options:
- To request a replacement
- To request refund
- To report the damages and begin the rental period
In case of no input from the customer within a specified time, the rental period starts automatically.
4. Late Returns and Cancellations
Defaulting customers often create loss scenarios for a rental business. For example, when a customer late returns a product, it hampers the business’ capability to fulfill the next order. Similarly, in case of late order cancellations, the business loses order processing costs.
To deal with both these challenges, Yo!Rent has late returns and late cancellation options. The admin can define a set or percentage late return and late cancellation fee, which will be automatically deducted from the customer’s rental security. In case of late cancellations, the admin can define varying cancellation periods with varying fees too.
5. Rental Add-ons
Some rental items are not usable alone. They require a complimentary product. In some cases, customers also ask for additional services. Yo!Rent supports both rental add-on products and services.
If somebody rents a printer from an electronics rental store, he can buy printing paper and cartridges as rental add-ons. For rental furniture customers, table mats and carpets can be an add-on. Similarly, child seats, extra miles and a driver can be rental add-on products and services in a car rental business.
6. Product Comparison
The majority of equipment on an online rental store is second hand. Meaning, some equipment can have minor malfunctions, scratches or dents, due to which their rental price can also vary. For example, a newer camera may have a higher rental fee than the one that has been rented many times.
For this reason, customers prefer to compare their products very carefully on an online rental store. Yo!Rent’s product comparison feature not only simplifies the comparison job but also creates an instant comparison table for up to 4 products at once.
Based on the above comparison, you can select the best rental business software for your business yourself. For demos, check out the official website of Yo!Rent.
Applications and Advantages of Data Science in the Workplace
According to popular belief, there is no such thing as a seven-headed beast in the field of data science! Historically, it has taken a long time for Data Science to be acknowledged as being vital for managers across a wide variety of businesses.
A data scientist’s most important responsibilities are to review and arrange your company’s data in order to give you more accurate insights from your company’s data, which is one of the most important duties of all. Incorporating Data Science into a company’s operations has a number of advantageous consequences.
Data Science’s Applicability In Real Life
In the workplace, data science can be applied in many ways. It can help with employee recruitment, such as improving the effectiveness of job postings. In addition, it can also improve the hiring process.
Here are some of the most common applications for data science in the workplace. All of them can make life easier for employees, and they can help boost productivity. But how can companies benefit from the benefits of data science?
- In healthcare, hospitals and physicians use data science to optimize patient care and reduce waiting times. The ability to analyze data from wearable trackers helps physicians improve patient care. Health-care organizations use it to monitor patient health and increase efficiency. It also allows hospital managers to analyze patient-level data, helping them reduce waiting times.
- Retailers use it to improve the customer experience.
- Bank professionals use it to detect fraud and give personalized financial advice to their customers. Furthermore, the use of predictive analytics can be beneficial in the financial sector, where data scientists can predict customer demand and manage inventories.
- Sports teams also use it to understand their audience, and it helps them plan game strategies.
- Public policy organizations use it to help improve service, such as analyzing the performance of players to improve profits.
- In the corporate workplace, data science improves marketing, identifies fraud, and improves customer experience.
- Transportation companies use it to map customers’ routes and handle unexpected situations.
- Construction companies use it to track their activities, including average time to complete tasks and materials-based costs.
Six Benefits Of Data Science In The Workplace
Using machine learning to analyze large data sets is not limited to marketing. Additionally, a data scientist’s expertise can help a business improve its operations and recommend additional methods. Following this, continue reading to better understand the advantages of data science to the business sector, as discussed below.
- Improve An Organization’s Behavior
It is possible to increase the consistency of an organization’s actions. When a corporation makes an investment in the structure of its data sets, it opens the door to the use of predictive analytic techniques. A data scientist may help firms in using technologies such as Machine Learning and Artificial Intelligence to work with the data that they already have and, as a consequence, conduct more accurate projections of what is to come in the future. By doing so, you raise the predictability of your business and improve your ability to make choices today that will have a favorable influence on your company’s long-term prospects.
- Acquires Real-Time Data For Decision-Making
It is possible for a data scientist to discover the many data sources inside their organization and construct automated dashboards. The same will search through all of this data in real-time and in an integrated way with the support of RPA specialists. It will thus obtain real-time information for decision-making purposes. Your company’s management will need this information in order to make more accurate and timely business choices, which will benefit the whole organization.
- Aids Marketing And Sales Professionals
Data-driven The word ‘marketing’ has been widely used in recent years. It is advantageous to people who work in the marketing and sales industries. To put it another way, we won’t be able to match client expectations until we have access to relevant data, which is why we’re going about it with this particular method.
With the help of Great Learning data science courses for working professionals, we can all agree that data scientists are able to give their teams even more accurate insights than previously by combining data from several sources.
Consider what it would be like to be able to view the whole customer journey map, encompassing all of their customers’ interactions with your business. The advancements in data science make this a realistic possibility.
- Ensures Privacy Of Personal Data
Work on data privacy and security has already been completed in the field of Data Science, which is a positive development. When it comes to the number of options, the sky’s the limit. For example, data scientists are working on fraud prevention systems to keep your firm’s clients secure. He may, on the other hand, he may seek repeated patterns of behavior in a company’s systems to identify any architectural defects that may be there.
- Helps Make Sense Of Complex Data.
When we need to combine various types of data to understand the company and the market better, data science is an excellent solution. Depending on the techniques used to obtain the data, it may be possible to mix data from both real and virtual sources for better presentation.
- It Speeds Up Decision-Making
Based on what we’ve discussed so far, you should be aware that one of the advantages of Data Science is that it may assist in decision-making in many situations. Consequently, corporate managers may now review data in real-time, enabling them to be more responsive to changing market conditions. Dashboards and data science methodologies are utilized in concert with one another in order to accomplish this objective.
Thus, in this digital transformation era, Data Science is the answer to your company’s need to become more efficient. The advantages of data science that have been discussed so far represent just a tiny portion of the potential benefits of data science.
There is no limit to the number of options. Are you interested in learning more about the advantages it might have for your company? Consider enrolling in Free data science foundations course so that you and your employees can start learning more about these possibilities.
How to Create Customer Satisfaction Survey Questions for Your Business
A buyer’s market characterizes the majority of industries today. Customers are spoilt for choice due to various providers’ wide range of products and services. In these circumstances, understanding your customer’s needs is becoming increasingly important to achieve the highest customer satisfaction possible through customer orientation.
No one knows more about what customers expect from you and your products or services than they do. Customer satisfaction surveys, particularly customer satisfaction analyses, have thus become an essential tool in quality management, product development, and marketing. A customer satisfaction survey can help you achieve consistent customer orientation.
What is a Customer Satisfaction Survey?
Customer Satisfaction Surveys come in a variety of sizes and shapes. They usually range from 5 to 10 questions about your product/service, the customer’s personal experience, and their overall satisfaction with what you provide them (shorter won’t give you enough insight, more extended will take too much of the customer’s time).
A Satisfaction Survey can be a digital form that you send to your guests after they stay at your hotel or a written form you fill out after eating at a restaurant.
They can be self-service (as the forms mentioned) or applied in person or over the phone by a team member or specialized company.
The overarching goal of customer satisfaction surveys is to determine how satisfied your customers are with various aspects of your product/service. It is just as essential to identify unhappy customers as it is to identify delighted ones (potential advocates).
Types Of Customer Satisfaction Surveys
The following are the four most common types of customer satisfaction surveys:
- Net Promoter Score (NPS)
- Customer Satisfaction Score (CSAT)
- Customer Effort Score (CES)
- Product-Market Fit (PMF)
Customer satisfaction survey type 1 – Net promoter score (NPS)
The Net Promoter Score (NPS) survey asks respondents to rate their likelihood of recommending our product to others on 0 to 10.
NPS scales customer loyalty from -100 to 100. The refined score derived from all of your survey responses indicates how satisfied your customers are.
Customer satisfaction survey type 2 – Customer Satisfaction Score (CSAT)
The Customer Satisfaction Score (CSAT) is an instant assessment of a customer’s experience and satisfaction with a specific product, feature, or team interaction. The CSAT survey helps you gain valuable feedback, understand your customers,
Customer satisfaction survey type 3 – Customer Effort Score (CES)
The customer effort score (CES) survey assesses your product’s users’ perceived effort in using a feature or performing an action (such as upgrading or requesting support).
Customer satisfaction survey type 4 – Product-Market Fit score (PMF)
Product-Market Fit (PMF) is a customer satisfaction survey that can tell you whether or not your product is a product-market fit.
30 Customer Survey Questions To Ask
There are numerous customer survey questions available. So, which ones are the most effective in determining your customers’ level of satisfaction?
We recommend the following 30 questions. We’ve categorized them by everyday use cases to make it easier for you to find relevant questions:
Customer Service Experience Questions
1. How would you rate the assistance you received?
2. Was the issue resolved by the support representative?
3. How satisfied are you with the assistance?
4. Was your problem satisfactorily resolved?
5. Please rate the level of assistance provided.
6. Are you satisfied with the time it took to resolve the issue?
7. How simple was it to resolve your query?
8. How simple was it for us to solve your problem?
9. How would you like us to improve our customer service?
10. Please rate your overall customer service experience.
Customer Loyalty Questions
11. How likely are you to tell your friends and colleagues about our product/service?
12 Would you buy or use our product/service again?
13. How well did our product meet your expectations?
14 Would you switch to a less expensive alternative if one was available?
15. In what ways did our product exceed your expectations?
16. How satisfied are you with the quality of our products/services?
17. To what extent is our product superior to the alternatives?
18. How would you feel if you were forced to discontinue using our product?
19. Is there anything we can do to improve our product/service?
20. What future features would you like to see?
Website/User Experience Questions
21. How satisfied are you with our products/services?
22. Was it simple to use our website?
23. How easy was it to find the information you were looking for on our website?
24. Did you find the website visually appealing?
25. Please rate your satisfaction with the website’s product selection.
26. How quickly did the website load?
27. To what extent are you satisfied with the website’s content?
28. Would you consider returning to our website?
29. Is there anything else we can do to improve our website?
30. Do you have any suggestions for improvements to the website?
How to Create Effective Survey Questions
Keep the following tips in mind to get the most out of your customer satisfaction survey:
- Plan your customer survey carefully.
Survey timing is a generic quarterly survey, or does it occur after a critical milestone, such as a product order or customer onboarding? If the survey is about a specific interaction, make sure there isn’t too much time between the two.
The target audience. B2B and B2C businesses frequently ask their customers to differ significantly. Similarly, if your buyer is not the same as your end-user, you may ask different questions depending on who takes the survey.
Survey purpose determines your desired survey outcome first, such as whether you want general customer satisfaction feedback. What other metrics are you attempting to quantify (e.g., customer effort)?
- Think about the various types of customer satisfaction survey questions.
There are various types of questions based on the response format and the purpose of the question. A combination of these types can help you gain more insight. Here are a couple of examples:
- Questions with multiple choices (e.g., choose A, B, C)
- Questions on a Likert scale (e.g. choose on a rating scale of 1 to 10)
- Questions in the matrix (for example, how satisfied are you with each of the following aspects of your experience? From extremely satisfied to highly dissatisfied)
- Questions with no answers (e.g. explain your answer)
- Questions about demographics (e.g. age, gender, education category)
- Questions about ranking (e.g. rank these items in order of importance)
- Image selection questions (e.g. choose the image showing the better user experience)
- Map questions should be clicked (e.g. click on the part of the image you like the most)
- Slider inquiries (e.g. drag the slider to rate your answer)
- When creating survey questions, use best practices.
Avoid using double negatives. Don’t, for example, ask, “Do you mind not receiving product notifications?” Respondents are perplexed by these questions.
Instead of asking if, ask why. For example, instead of asking, “Do you like our product?” ask, “Why do you like our product?” This method maximizes the amount of actionable feedback.
Avoid asking leading questions. Do not inquire, “Are you pleased with our award-winning customer service?” It may make respondents feel uneasy about sharing their true feelings.
Check that the questions and response formats match. If you ask, “Are you satisfied?” The answer should be yes or no. If you want to use a Likert scale (e.g., 1 to 10), change the question to “How satisfied are you?” Change it to “How many ratings would you give us?” and if you want to use a star rating.
Use open-ended questions whenever possible. Open-ended questions elicit more information, but they take longer to respond to and are more challenging to analyze. Only use them for the most intelligent questions.
Be cautious when answering demographic questions. If you want to collect demographic information, do so at the end of the survey and only ask for what you need. Be inclusive as well, and keep an eye out for laws. Some countries, for example, prohibit asking for age unless the question is optional.
The key to researching customer satisfaction is to ask the right questions. Of course, you can ask questions such as “How satisfied are you?” but the responses will not provide you with very detailed and substantive conclusions.
More specific questions are always preferable. The responses will clearly show you what works well and which areas of your activity require improvement and how urgent they are. You can include questions not directly related to customer satisfaction but are essential to you when creating a survey. You can complete your survey via a free survey maker.
Creating and sending one survey with 6-8 questions is often preferable to creating one survey with 5 questions to research customer satisfaction and then sending another short survey to research something else.
What are the Pros and Cons of a Career in Hospitality Management?
The hospitality industry brings in billions and billions of dollars each year thanks to people’s hard work in restaurants, resorts, and hotels.
It is very hard work – and can go unappreciated.
The hospitality industry can also be very exciting. You can work in various settings in locations near and far. You get to meet a lot of different people, help people enjoy their vacations, and you might even enjoy perks like discounted rates on airfare, hotels, and restaurants for your own vacations.
These are just a few pros and cons of working in this field. Let’s explore some specific things you can look forward to (and should watch out for) in hospitality management.
Pros of a Career in Hospitality Management
You Can Choose Many Different Career Paths
Hospitality managers work in many different specialty areas. For example, you might work in a hotel or a restaurant. You might work for an airline or a rental car company.
Hospitality managers also work for tourism boards, local chambers of commerce, travel websites, and even government agencies.
In other words, you can choose a career path to match your interests or goals.
Hospitality Managers Focus on Many Different Tasks
In addition to working in many different hospitality fields, you can also specialize in various hospitality-related tasks.
For example, if you enjoy accounting, you can find hospitality management jobs that focus on that area. Likewise, you can specialize in customer service, human resources, or public relations, to name a few options.
Many hospitality managers split their time between these tasks, though. This can also be an advantage of working in this field – the work is seldom, if ever, boring!
You Can Explore Careers in All Parts of the World
There is a need for hospitality management in all corners of the globe. If you have an adventurous spirit, you could work in locations that stretch from Africa to Asia, North America to Europe, and points in between.
The flexibility of working anywhere can be a boon for finding a job, too. Competition for hospitality management jobs can be intense (more on that in a bit), so expanding your search area to include jobs at home and abroad can help you find the ideal position.
There’s Opportunities for Advancement
If you’re good at what you do, there’s a good likelihood that you can advance to higher and higher positions.
For example, you might begin work as a night manager in a hotel. But as you gain experience and prove yourself, you might move into a daytime manager position. Then you might get a promotion to oversee the hotel’s restaurant and bar operations. From there, you might get a promotion to an executive-level position. The sky’s the limit!
You Don’t Need an Advanced Degree
Some people start in hospitality management by working their way up from a lower position. In some cases, these workers don’t have an advanced college degree – or a degree at all.
Having an associate’s degree – or better yet, a bachelor’s degree in hospitality management or a related field will help you maximize your job opportunities.
Cons of a Career in Hospitality Management
It’s Hard Work
While it might seem glamorous to work in a five-star hotel or a Michelin-star restaurant, you’re not the one enjoying the glamor and the perks that these establishments provide.
Instead, you work potentially long days (perhaps nights and weekends, too), and much of your time at work might be on your feet. The physical exhaustion of the job might leave you wondering why you chose this career!
The Buck Stops With You
When something goes wrong and a customer complains, it’s up to you as the hospitality manager to deal with the issue. There is no one to blame and no one else to fix the problem.
Many customers are perfectly cordial and understand when things don’t go as they should. Others can be a nightmare and be rude or downright hostile if mistakes are made. Again, you are the one that must bear the brunt of that.
Managing Employees Can Be Burdensome
As a hospitality manager, you will likely have a team of workers under your watch. It’s up to you to ensure everyone is doing their job and doing it well.
This can be easier said than done, though. Some hospitality-related jobs don’t pay that well, and many involve less-than-desirable schedules. As a result, there can be a lot of turnover of employees. You’re the one that has to figure out how to cover shifts for people that don’t show up to work.
You also have to manage the relationships between employees. If there are interpersonal conflicts, you must try to resolve them. If an employee needs disciplining, it’s on you to do that, too. While there are many things about this job that are fun and exciting, managing employees sometimes isn’t one of them!
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